Terms of Use

1. Acceptance of terms

By accessing the cluvixhealth.com website or registering to use the CluvixHealth software, you (the individual accessing the site, or the clinic you represent) agree to the terms below. If you do not agree, please stop using the service.

2. Scope of application

These terms apply to two groups: website visitors seeking information, and clinics that have signed a contract to use the CluvixHealth software. For clinics under a signed contract, if the contract contains terms that differ from these general terms, the contract terms take precedence.

3. Accounts and account security

• The clinic is responsible for managing accounts and assigning permissions to its own staff within the system
• Login credentials must not be shared with unauthorized persons
• The clinic must notify CluvixHealth as soon as it discovers unauthorized access to an account

4. Service plans and payment

Service plan pricing is published on the Pricing page, billed monthly and charged per billing cycle, exclusive of VAT. A clinic may upgrade its plan at any time without losing existing data. Downgrading a plan or terminating the service early is subject to the payment terms agreed in the service contract.

5. Rights and obligations of the clinic

• Provide accurate information when registering for and using the service
• Be responsible for the accuracy of data entered into the system (medical records, prescriptions, invoices)
• Comply with legal requirements on medical examination/treatment and electronic medical records when using the software
• Not use the software for unlawful purposes or in a way that infringes the rights of third parties

6. Rights and obligations of CluvixHealth

• Provide software that operates reliably in accordance with the commitments in the service contract (SLA)
• Provide technical support through the announced channels and hours
• Reserve the right to suspend an account that violates these terms of use or is overdue on payment beyond the agreed grace period
• Give the clinic advance notice of major changes that affect operations (maintenance, feature discontinuation)

7. Intellectual property

The CluvixHealth software, brand, and user interface are owned by CluvixHealth. The clinic is granted a right to use the software for as long as the contract remains in effect, and may not copy it, redistribute it, or build a competing product based on it. Medical record data and customer data that the clinic enters into the system remain the property of the clinic.

8. Limitation of liability

CluvixHealth makes reasonable efforts to ensure that the software operates continuously and accurately, but does not guarantee that it will be completely free of interruptions or errors. To the extent permitted by law, CluvixHealth is not liable for indirect damages arising from use of, or inability to use, the service, except where such damages result from CluvixHealth’s intentional misconduct or gross negligence.

9. Termination of service

A clinic may terminate the service in accordance with the advance-notice terms agreed in the contract. Upon termination, the clinic will be assisted in exporting its data within a reasonable period before the data is deleted from the system, unless the law requires a longer retention period.

10. Governing law and dispute resolution

These terms are governed by the laws of Vietnam. Disputes will first be resolved through negotiation; if no agreement is reached, the dispute will be brought before a competent tribunal in Vietnam.

11. Changes to these terms

CluvixHealth may update these terms as needed. Changes that materially affect the rights of clinics currently using the service will be announced before they take effect.

12. Contact

For any questions about these terms of use, please contact contact@cluvixsolutions.com or hotline 0976 365 284.