Everything you need to know before you start
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Product & features
Which specialties does CluvixHealth support?
CluvixHealth supports 16 common specialties, from obstetrics & gynecology, dentistry, and pediatrics to oncology, neurology, and endocrinology. See the full list in the Specialties section on the homepage.
Is there a free trial?
Yes. Request a demo and the team will issue a trial account before you commit to any plan.
Does it support managing multiple branches?
Yes, from the Advanced plan up: multi-branch management and consolidated real-time reporting.
Is there an API to integrate with other systems?
Yes, on the Enterprise plan: a dedicated API and custom integrations with your existing in-house systems.
Security & compliance
Does the electronic medical record comply with Ministry of Health regulations?
Yes. The EMR is built to Circular 32/2023/TT-BYT (Vietnam’s EMR regulation), ready for the national health data interoperability roadmap.
Is data backed up?
Yes, data is encrypted and backed up on a regular schedule on internationally certified cloud infrastructure.
Who can view patient data within a clinic?
Access is role-based. Front desk staff, doctors, and pharmacists each see only the data they need for their job.
Pricing & payment
Do listed prices include VAT?
No. Monthly prices on the Pricing page do not include VAT.
Can I change plans midway?
Yes. Upgrade any time. All your data is preserved, no need to reconfigure anything.
Is a long-term contract required?
No. Payment is by billing period, and you can stop once the paid period ends.
Rollout & support
How long does rollout take for one clinic?
A dedicated rollout specialist typically gets a clinic live within days.
Is data migration from a legacy system supported?
Yes, even when a clinic needs to import data from a legacy system during rollout.
What technical support channels are available?
Hotline and email on every plan; Professional and up get priority support, and Enterprise gets a dedicated account manager.